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Non-Credit Learning
  • Microcredential
  • Help with cost possible

Customer Service

SUNY Ulster · Stone Ridge · Business

Seats available

Key facts

When
Nov 20, 2026 to Jun 15, 2027Mon and Wed, 1:00 to 3:30 PM
Where and how
Mix of online and in personWhich sessions are on campus isn't listed. Ask the campus.
Time commitment
2 semesters75 hours of instruction
Cost
$2,100, estimatedHelp with cost possible
Who can join
Ages 18 and upNo prerequisites listed
What you get
Digital badge

About this course

Unlock boundless career possibilities with this Customer Service microcredential! This microcredential provides you with indispensable business acumen, polished communication skills, essential literacy in key business software applications and unrivaled customer service competencies. With a focus on practical applications and real-world scenarios, you will emerge as a trusted advocate for customer satisfaction, ready to leave a lasting impression in any role you pursue. This microcredential was initially designed for the famous Mohonk Mountain House, legendary for its customer service excellence; however, the skills have broad application across industries from business to hospitality to healthcare. Grounded in essential business skills, successful completion of this microcredential prepares you for continued study, internships and to immediately apply for jobs as a client relations specialist, administrative assistant, executive assistant, office manager, sales specialist, customer service representative, call center agent and more.

What you'll learn

  • Critical Thinking
  • Problem Solving
  • Conflict Resolution
  • Business Communication (Written & Verbal)
  • Foundations of Business
  • Microsoft Office Suite
  • Business Mathematics
  • Business Planning
  • Entrepreneurship
  • Marketing

Taught by Alena Lortz.

What you get

  • Customer Service Microcredential

    Digital badge from SUNY Ulster when you finish

    You may be able to share it online. Ask the campus how.

Getting there for in-person sessions

Makerspace, SUNY Ulster, Stone Ridge, NY 12484

Plan your trip

The pin shows the campus's main address. Check the building with the campus before your first class.

Who can join

  • Ages 18 and up
  • No prerequisites or starting level are listed. Ask the campus if you're unsure.

Help with the cost

  • WIOA Individual Training Account

    Federal Workforce Innovation and Opportunity Act funding, through your local career center.

    Who qualifies: Adults and dislocated workers approved by a New York career center.

See ways to get help with costs

Credit toward a degree

This course may count for credit at these campuses. The receiving campus decides when you apply.

Credit pathways
CampusProgramCounts asCredits
SUNY PlattsburghBusiness Administration, AssociateBUS 101 Introduction to Business3
Cayuga Community CollegeBusiness Administration, AssociateBUS 101 Introduction to Business3
NYS College of Veterinary Medicine at Cornell UniversityAccounting, Bachelor'sACC 110 Principles of Accounting3

Agreement dated Mar 5, 2026. This site doesn't award credit; check with the receiving campus.

Jobs this relates to

  • Office Manager
  • Project Coordinator
  • Small Business Owner

Business and project skills apply in almost every industry.

From SUNY Ulster. Finishing a course doesn't guarantee a job.

Questions about this course

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SUNY Ulster

Enrollment & Success Center

admissions@sunyulster.edu · 845-687-5022

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Questions about registering? Enrollment & Success Center, admissions@sunyulster.edu · 845-687-5022

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