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Non-Credit Learning
  • Microcredential

IT Support Tech

Orange County Community College · Middletown · Computing & Information Sciences

Seats available

Key facts

When
Nov 6, 2026 to Jun 1, 2027Online live sessions, Tue and Thu at 10:30 AM
Where and how
OnlineFrom anywhere with internet
Time commitment
2 semesters35 hours of instruction
Cost
$1,050, estimatedThe campus confirms the final amount
Who can join
Ages 18 and upNo prerequisites listed
What you get
Digital badge

About this course

This IT Support Technology microcredential provides you with the in-demand knowledge, skills, and hands-on experience needed for today's dynamic IT Support positions. Grounded in the fundamentals of computer literacy and terminology, you will explore emerging technologies, advanced hardware and software. You will understand the critical roles and vulnerabilities of networks and operating systems. Importantly, you will take a specific seminar on customer service in IT, building essential skills in communication, problem solving, and professionalism. Coursework prepares you for the Comp TIA+ industry certification exam. Successful completion of this microcredential prepares you to continue your education and provides a pathway into the profession, readying you to immediately apply for help desk support positions. This microcredential can also add value for those working in the field who want to refresh their skills and/or begin a pathway to a degree and career advancement.

What you'll learn

  • Computer Literacy
  • Terminology
  • Emerging Technologies
  • Critical Thinking
  • Microsoft Office
  • Data Communications
  • Networking
  • Network Topologies
  • Protocols
  • OSI Model
  • Hardware
  • Operating Systems
  • LANs
  • Customer Service in IT

Taught by Flss Middlebrook.

What you get

  • IT Support Tech Microcredential

    Digital badge from Orange County Community College when you finish

    You may be able to share it online. Ask the campus how.

Who can join

  • Ages 18 and up
  • No prerequisites or starting level are listed. Ask the campus if you're unsure.

Help with the cost

No help with the cost is listed for this course. You may still qualify for programs the campus knows about.

See ways to get help with costs

Jobs this relates to

  • IT Support Specialist
  • Help Desk Technician
  • Junior Developer

Entry-level IT roles often require a certification rather than a degree.

From Orange County Community College. Finishing a course doesn't guarantee a job.

Questions about this course

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Orange County Community College

Bruce Roman, Department Chair, Computer Science & Technology

bruce.roman@sunyorange.edu · (845) 341-4523

About this campus(opens in a new tab)

More like this

Questions about registering? Bruce Roman, Department Chair, Computer Science & Technology, bruce.roman@sunyorange.edu · (845) 341-4523

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