SUNY non-credit learning

A shared service across SUNY campuses

SUNY's Non-Credit Student Information Management project aims to connect course search and registration with learner records and credentials across campuses. It should help people find suitable learning and give SUNY reliable participation and outcome data.

What SUNY asked for

People learning

Find offerings, join classes, follow progress and access credentials.

Campus and employer teams

Manage offerings, registration, group training and funding where it applies.

Across SUNY

Connect records, support and reporting across different campus systems.

The RFP sets this scope. Our review checks the public course path in the working prototype.

Read the RFP scope

This review covers one part: choosing a course and finding where to register or ask for help.

Review highlights

Content and trust

Attendance, cost and outcomes people can trust.

Discovery and navigation

Clear paths from a goal or campus to help and registration.

Visual consistency

A shared hierarchy for course facts, actions and status.

Accessibility

Readable, usable steps on phones, with keyboard and zoom.

The work

Prototype review

See what helps or hinders course choice. Short notes sit on saved screens, with evidence and open decisions close by.

Open the prototype review

Journey map

SUNY's RFP called for journey maps in discovery. This draft traces first interest to joining a course and invites SUNY's corrections.

Open the journey map

Used sources

Inside the project

The RFP, draft requirements, client feedback and earlier designs explain the intended service and past decisions. The review links them to 24 saved screens from the working prototype (opens in a new tab), including selected phone and keyboard checks.

See the internal source coverage

Outside SUNY

Eight primary sources informed learner questions. Two Rutgers studies of non-credit workforce learners fit best. Interface guidance and three course catalogs informed the page checks.

See the research and its limits

Next steps

Working prototype repository

Share read access so PruTech can map review notes to existing pages, components and data before choosing targeted fixes.

Hear from learners

Interviews and course-finding tasks could reveal their first questions and where they get stuck.

Agree the site map

PruTech's proposal lists site maps as a design deliverable. A shared map of public pages, labels and routes could help SUNY and PruTech shape the redesign.

Agree the visual system

An approved brand guide and design system could make actions and content consistent. The colors and styles here are provisional.